I booked this airport transfer 24 hours before our arrival, not knowing if a driver would be waiting for us at the airport. Then we arrived an hour early and of course, there was no driver, so I called the company. They told me our driver would be with us in 15 minutes, and we were pleasantly surprised when he did arrive in that time. The driver was nice and our trip to the hotel was smooth. We were really satisfied with the service. Would book again.
Although our plane was late landing in JKIA, we had difficulty locating the driver for our transfer to our Nairobi hotel. The Customer Service rep for the local transfer company Nairobi Airport Help was very helpful and courteous and stayed on the phone until we located our driver who was not where she was supposed to be according to their own instructions. However, she was pleasant enough and knew how to get us to our hotel. Although we felt safe with her driving, she did have a tendency to flash her lights and honk her horn at other drivers - sometimes with no apparent other cars nearby. The vehicle was roomy enough and relatively clean but not a luxury vehicle. All in all, the trip was fine.
Due to the weather, our flight was late arriving to JKIA. To our delight, our driver was right there when we got our luggage. He led us to the van and transported us safely to Nairobi city centre. We were very pleased because we knew it had been a difficult travel week with bad weather.