Meet Greet Assist

Arrival :Departure: Transit

Nairobi Jomo kenyatta Airport

Meet and Assist

-JKIA Fast Track VIP Meet  Assist

Skip long lines no queuing ,arrival Meet and assist with  Fast track VIP service formalities through port-health  Immigration & visa acquisition, and passport control.  

– Assist Baggage claim collection and lost luggage assistance if need be.
-Proceed to Customs clearance
Safely hand over passenger to the waiting person outside arrivals terminal.
-Wheel chair access available on prior request

Read More

Flight Connection Transfers
Meet and Assist

Flight transit and flight transfers meet greet assist facilitation.

-Meet  passenger at arrival terminal and fast-track through all airport connection formalities.

-Assist to the transfer desk,print boarding pass transfer luggage.

-Escort to boarding gate

-On request, our agent may escort you to the airline lounges and assist with duty free shopping at no extra cost.

-Wheel chair access available on prior request

Read More

Meet and Assist

-Departure JKIA Fast Track VIP Meet assist service

-Meet passenger outside departure terminal,at the parking drop off zone.

-Porter assistance ,collect bags and proceed to terminal check in.

-Guide through security and expedite through all check in formalities, escort till immigration

-Lounge access,duty free shopping available on request.Finally Escort to departure gate.

-Wheel chair access available on prior request

Read More


Meet Greet assist Package
Private transport to Nairobi hotels
From US$50

– Arrival Meet and assist service with private Hotel/Home transport Taxi Cab service at Nairobi airport

Arrival Meet and assist services ,meet passenger inside arrival terminal, fast track through all airport arrival formalities.

-Upon exiting terminal escort to express private clean new air conditioned minivan to hotels within Nairobi Central business District and environs.

Write to us for a quote


2 Key Baggage Services
From 20US$

Two main key convenient passenger baggage Services available at Nairobi Airport

(A) Book a professional luggage porter  worry no more about pushing heavy bags on you arrival or departure. Our porters will attend to you


(B) Short and Long  Term Luggage Storage Ideal for passengers having a short layover and need a safe convenient location at the airport for storage.Long term storage option available for passengers on longer stays or safaris

Chartered Flight Facilitation Meet Assist

-Private Chartered Flights Facilitation available for Passengers arriving through private charter

-Our team will meet the passenger air side on arrival, welcome passenger.
-Ensure passengers and luggage is transferred from private charter to the awaiting air-side vehicle.

-Fast track facilitation through all aiport formalities on arrival departure and transit  for private aircarft

Trip Advisor Reviews

star rating  Great service. I booked at the last minute and they were very prompt in responding. Easy to find upon arrival and an overall, pleasant experience.

June 5, 2023

star rating  Very helpful and knowledgeable staff and super friendly throughout the process

I will be using again

Chris R
May 4, 2023

star rating  What a fantastic service, such lovely staff - they met us at arrivals with a clear sign, helped with bags, wizzed us through immigration, took us to another terminal and... read more

April 29, 2023

star rating  The host, Ruth, made getting through the airport to so easy. It was the easiest departure I've ever experiences. Nothing was too much trouble and I flew through check-in, security... read more

April 5, 2023

star rating  I have used this service 3 times and each time it has been perfect. Ruth and March are highly efficient as Nairobi Airport can be very hectic in the late... read more

February 2, 2023

star rating  Very friendly, nice people! Helpful and easy to talk, supportive and well organised. Highly recommended

January 3, 2023

star rating  Kenya can be a difficult airport. When we arrived they were still wanting proof of covid testing and yellow fever shots etc. The notion of actually forming a line is... read more

Stephen W
December 28, 2022

star rating  I organized this at the last minute a day after Christmas. Despite the fact that this is holiday season the response time was brilliant and the meet and assist at... read more

December 27, 2022

star rating  Couldn’t have asked for a better way to kick off our trip. The young ladies were on time and met us directly at the plane doors. Them and driver helped... read more

December 21, 2022

star rating  The Umbato team always do an excellent job of making arrivals into Kenya smooth and easy! I use them every time for myself and my guests.

December 2, 2022

star rating  We booked arrival meet and greet services as we were arriving in Nairobi quite late and wanted to be on our way to the hotel as quickly as possible. Upon... read more

Shaz Q
October 25, 2022

star rating  I would like to strongly recommend Umbato Safaris for their excellent and efficient departure meet-and-assist service.

Everything went smoothly and very efficiently; it took a total of around... read more

October 4, 2022

star rating  The representative was professional and kind. The service was really helpful. Was greatly appreciated. Thank you. Will definitely use them again.

September 27, 2022

star rating  This was my first time doing an airport meet and greet and it was so worth it. I arranged for pick up and departure. For pick up I was out... read more

September 25, 2022

star rating  received extremely good service from the gentlemen at the airport! Keep the good work up and see you soon!

September 8, 2022

star rating  Wow, what a great experience. We had a long layover in Nairobi so we booked a day tour with these folks. They gave us first class service all the way.... read more

July 19, 2022