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  We booked arrival meet and greet services as we were arriving in Nairobi quite late and wanted to be on our way to the hotel as quickly as possible. Upon... read more arrival, there were people waiting for us right at the entrance and they helped us clear customs and get our luggage really quickly. Service was so great that we also booked them again for departure. Well worth the price and highly recommended.

  I would like to strongly recommend Umbato Safaris for their excellent and efficient departure meet-and-assist service.

Everything went smoothly and very efficiently; it took a total of around... read more 20 mins from the time I got to the airport up until the time I was in the departure lounge - super fast. And there was nothing difficult about any part of the process whatsoever.

I'm very pleased & will definitely use again.

  The representative was professional and kind. The service was really helpful. Was greatly appreciated. Thank you. Will definitely use them again.

  This was my first time doing an airport meet and greet and it was so worth it. I arranged for pick up and departure. For pick up I was out... read more of the airport in less than 10 minutes same for going back through. All employees were super nice and professional. Highly recommended.

  received extremely good service from the gentlemen at the airport! Keep the good work up and see you soon!

  Wow, what a great experience. We had a long layover in Nairobi so we booked a day tour with these folks. They gave us first class service all the way.... read more Ruth and Matt met us as we got off the plane and helped usher us through immigration. We got to meet Lucie, who had been helping with all the arrangements. Lastly, we got to meet our driver Benson. The day was spectacular- Nairobi national park, elephant sanctuary, giraffe center, Karen Blixen House, Kazuri beads, lunch at Tamarind, and dinner at Carnivore were all on the agenda. None of these places disappointed. Then once we got back to the airport, the full team was there to help escort us back through security, etc. Our crew of 6 wasn't expecting all the extra hand-holding and it was truly appreciated. So glad we booked with Umbato!

  I had used the service to meet a minor in the arrival of JKIA Nairobi.
They were very responsible, and responsive.
I had received the agreed on service... read more in a perfect and professional way.
Thanks for all the team faithful cooperation.

  Umbato Safari provides exemplary service with fantastic attention to detail. I regularly request for their services due to their very good customer service.

  Excellent customer service. I used their airport arrival service and they did exactly as promised. Out in 15 minutes with support at all stages.

  The expedited airport clearance and the professionalism of the staff. Thank you so much!! I will definitely refer friends and family. You make travelling so easy!

  Excellent experience. They facilitated our arrival and transfer for our family group of four exactly as thy said they would.

  We travelled to Nairobi on 7th April 2022, a family of 5 with three young children (11,8,5 years old). Meet and greet met us as we firm armed the plane.... read more Having someone help us to navigate immigration and health control was invaluable. The queue for regular passport control was very long. With meet and greet we were able to access a much shorter queue which was a godsend with three tired kids at 10.30pm at night. I would highly recommend using this service. I will certainly be using them the next time I fly to Nairobi.

  Excellent experience from Mark and Team , highly recommend - very proffesional from start to finish of meet and greet

  Fantastic experience and excellent communication from Mark about the coordination and arrivals. Fast and reliable service.

  The team was very efficient and made the experience seamless both during departure and arrival. I would recommend them for sure

  Mark and his team were amazing! I arrived with a lot of luggage. I was helped from arrival before immigration right through to arranging transport to my... read more home. Highly recommend for anyone arriving who needs that extra help. The service is efficient with easy booking and continued contact via WhatsApp. The price is reasonable. Good value for money.. will definitely use again l.
Thank you so much!