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  Very friendly, nice people! Helpful and easy to talk, supportive and well organised. Highly recommended

  Kenya can be a difficult airport. When we arrived they were still wanting proof of covid testing and yellow fever shots etc. The notion of actually forming a line is... read more not something you see here. So it was helpful to have someone with us who knew the rules. Our guy was wearing a safety vest and looked like the folks who work at the airport - the people checking for proof etc. He simply had us walk around the lines, flashed papers at his buddies, and we were through. At passport control, we went through the diplomat line. It was all very fast and helpful.

Bottom line, Nairobi airport can be a challenge and this made all the problems go away. Worth it.

  I organized this at the last minute a day after Christmas. Despite the fact that this is holiday season the response time was brilliant and the meet and assist at... read more the airport very well managed and professionally handled. Special call out to Mark for leading a strong team that is focused on customer service! Good job guys and for sure you will be seeing us again

  Couldn’t have asked for a better way to kick off our trip. The young ladies were on time and met us directly at the plane doors. Them and driver helped... read more us with our luggage and passport process making it quick and smooth. They made sure we didn’t lift a finger or worry about long lines. Very grateful would book them again!

  The Umbato team always do an excellent job of making arrivals into Kenya smooth and easy! I use them every time for myself and my guests.

  We booked arrival meet and greet services as we were arriving in Nairobi quite late and wanted to be on our way to the hotel as quickly as possible. Upon... read more arrival, there were people waiting for us right at the entrance and they helped us clear customs and get our luggage really quickly. Service was so great that we also booked them again for departure. Well worth the price and highly recommended.

  I would like to strongly recommend Umbato Safaris for their excellent and efficient departure meet-and-assist service.

Everything went smoothly and very efficiently; it took a total of around... read more 20 mins from the time I got to the airport up until the time I was in the departure lounge - super fast. And there was nothing difficult about any part of the process whatsoever.

I'm very pleased & will definitely use again.

  The representative was professional and kind. The service was really helpful. Was greatly appreciated. Thank you. Will definitely use them again.

  This was my first time doing an airport meet and greet and it was so worth it. I arranged for pick up and departure. For pick up I was out... read more of the airport in less than 10 minutes same for going back through. All employees were super nice and professional. Highly recommended.

  received extremely good service from the gentlemen at the airport! Keep the good work up and see you soon!

  Wow, what a great experience. We had a long layover in Nairobi so we booked a day tour with these folks. They gave us first class service all the way.... read more Ruth and Matt met us as we got off the plane and helped usher us through immigration. We got to meet Lucie, who had been helping with all the arrangements. Lastly, we got to meet our driver Benson. The day was spectacular- Nairobi national park, elephant sanctuary, giraffe center, Karen Blixen House, Kazuri beads, lunch at Tamarind, and dinner at Carnivore were all on the agenda. None of these places disappointed. Then once we got back to the airport, the full team was there to help escort us back through security, etc. Our crew of 6 wasn't expecting all the extra hand-holding and it was truly appreciated. So glad we booked with Umbato!

  I had used the service to meet a minor in the arrival of JKIA Nairobi.
They were very responsible, and responsive.
I had received the agreed on service... read more in a perfect and professional way.
Thanks for all the team faithful cooperation.

  Umbato Safari provides exemplary service with fantastic attention to detail. I regularly request for their services due to their very good customer service.

  Excellent customer service. I used their airport arrival service and they did exactly as promised. Out in 15 minutes with support at all stages.

  The expedited airport clearance and the professionalism of the staff. Thank you so much!! I will definitely refer friends and family. You make travelling so easy!

  Excellent experience. They facilitated our arrival and transfer for our family group of four exactly as thy said they would.