Meet Greet Assist

Nairobi Jomo kenyatta Airport

Meet Greet Assist

-JKIA Fast Track VIP Meet  Assist

Skip long lines no queuing ,arrival Meet and assist with  Fast track VIP service formalities through port-health  Immigration & visa acquisition, and passport control.  

– Assist Baggage claim collection and lost luggage assistance if need be.
-Proceed to Customs clearance
Safely hand over passenger to the waiting person outside arrivals terminal.
-Wheel chair access available on prior request

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Flight Transit and Transfers
Meet Greet Assist

Flight transit and flight transfers meet greet assist facilitation.

-Meet  passenger at arrival terminal and fast-track through all airport connection formalities.

-Assist to the transfer desk,print boarding pass transfer luggage.

-Escort to boarding gate

-On request, our agent may escort you to the airline lounges and assist with duty free shopping at no extra cost.

-Wheel chair access available on prior request

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Meet Greet Assist

-Departure Meet greet assist service

-Meet passenger outside departure terminal,at the parking drop off zone.

-Porter assistance ,collect bags and proceed to terminal check in.

-Guide through security and expedite through all check in formalities, escort till immigration

-Lounge access,duty free shopping available on request.Finally Escort to departure gate.

-Wheel chair access available on prior request

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Premium Services


  • Arrival, Departure  or Transit meet greet assist
  •  VVIP VIP end to end facilitation package
  • Luxury Cars for transportation
  • Write to us for a customized itinerary

Meet Greet assist Package
Private transport to Nairobi hotels
From US$50

– Arrival Meet and assist service with private Hotel/Home transport Taxi Cab service at Nairobi airport

Arrival Meet and assist services ,meet passenger inside arrival terminal, fast track through all airport arrival formalities.

-Upon exiting terminal escort to express private clean new air conditioned minivan to hotels within Nairobi Central business District and environs.

Write to us for a quote


Chartered Flight Facilitation Meet Assist at JKIA Airport

-Private Chartered Flights Facilitation available for Passengers arriving through private charter

-Our team will meet the passenger air side on arrival, welcome passenger.
-Ensure passengers and luggage is transferred from private charter to the awaiting air-side vehicle.

-Fast track facilitation through all aiport formalities on arrival departure and transit  for private aircarft

2 Key Baggage Services
From 10US$


3 Main Convenient passenger baggage Services available at Nairobi Airport

(A) Book a professional luggage porter

(B) Short Term Luggage Storage



Hire a Car with Driver

  • Affordable Car hire rates
  • Comfortable clean minivan 
  • Service available for Nairobi and environs 
  • Write to us for a quote



Nairobi Airport Private Taxi Cab
JKIA to Hotel/Home
From 20US$

-Nairobi Airport Taxi Cab service at JKIA Airport operates 24/7

-Book a safe clean new minivan taxi cab to drop you home /to hotel. Cab operates past curfew hours

-Our office rep will await you with a sign printed your name outside respective arrival terminal

-Flights are tracked real time,no charges for flight delays

-View our affordable rates

Last Minute and real time bookings accepted via whats app

Ochanda F
Ochanda F
December 21, 2021.
Excellent Transfer service My family and friends have used Zumba to multiple times and always received excellent service. I recommend them especially if traveling with young children .
December 5, 2021.
Fantastic Service Mark!! Fantastic service!!! Mark was great from the start and guided all the way through. Very reliable and trustworthy. He's on whatsapp so he will be in touch all through. His team picked me from the plane to my cab!! Keep up the good work!!
Kiran V
Kiran V
December 2, 2021.
Nairobi VIP service I used this service and was extremely impressed by Mark and Marcia. They were through and proffesional, taking me through heath authorities ( covid pcr test), luggage screening, check-in, and immigration and final body screening at JKIA Nairobi. They took me through the priority channels, so no queing. I highly recommend this company anytime
November 30, 2021.
Great experience. Great experience. The team were excellent to communicate with and they provided prompt responses for our very late minute request.
November 13, 2021.
Superb service, worth every penny Superb service, worth every penny, especially during 'covid times' when there are extra checks and queues. You get met by a helpful, friendly member of the Umbato team who whisks you straight through to the front of any line, helping you with your luggage along the way. I currently fly in regularly from Dubai and estimate that I save at least 40-60 minutes, possibly more, each way, thanks to the Umbato service. Aside from the convenience of getting in or out very quickly, you avoid the risk of being in close proximity to lots of other people in the various queues. If only they had this services in Lagos... The team are very professional and speak excellent English (as is normal in Kenya). I also use Umbato to get me to and from my hotel. The van is always spotless and well driven and costs a fraction of the cost of the hotel transport service. In the past they organised a safari for me and my family, which was also highly recommended.
Kesha B
Kesha B
November 11, 2021.
Luggage storage made easy We stored our luggage at Umbato's facility for 3 days. The process was super easy and the staff was so friendly. I sent an email and within 5 minutes someone reached out walked to terminal and to meet us. She walked us to the office and explained the process, price and showed us were our items would be stored. We also spoke by phone with the manager who reexplained the process and price. Upon return we picked up our luggage and confirmed everything was present with no damage. We paid what was originally quoted. I would definitely recommend this company.
Nikki Webber Allen
Nikki Webber Allen
October 31, 2021.
Excellent, First Class Service. I was immediately whisked out of the airport, problem free with all documents checked and accounted for. My greeter was friendly, professional and efficient. I’ll definitely use this service for all future trips to Nairobi airport.
Varun T
Varun T
October 27, 2021.
Excellent Service ! Excellent Service ! Mark and his team did a great job assisting us at the airport I would recommend their service to everyone
October 4, 2021.
Excellent I cannot fault this service. I have and would recommend Lucie and her team to anyone wanting to travel to Kenya. I booked their service online, for my mother who was travelling to Nairobi on her own, Lucie took all her details via WhatsApp and assured me not to worry and that they would be there waiting for her arrival at JKIA, Kenya. Lucie and her team helped her through Port Health, Immigration and Customs without any hassle what so ever. They took care of all the baggage and customs and security. They were with her all the way right upto her being collected by the driver and constantly updated me. We have booked this service on her way out. I will definitely use their service again and would highly recommend them to anyone travelling to Nairobi. Thank you for your great service.

Frequently Asked Questions

Passengers booking our services are required to send a picture to our booking managers which our office staff will use to identify you on arrival and transit at Nairobi airport. On departure, passenger will dial our office number and meet the office staff at the parking across departure terminals

Cancellations are not charged and are 100% refundable.Please communicate this at-least 12hours prior.

Note:Refund amount will be less transaction charges

Yes our services are ideal for all passengers, those with special needs such as elderly and senior citizens passengers, Minors Traveling alone,expectant mothers,Passengers with reduced Mobility,traveling with Infants and Toddlers.

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We also arrange for private transport service with comfortable minivans ,at tan affordable rate. Service is safe,reliable and operates 24/7 even in curfew hours.

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yes we can assist acquire local sim card on arrival

Airport lounges are accessible only to passengers on arrival and transit.
We can guide you access the lounge nearest your boarding gate read more

At the moment there is no medical facility at JKIA Nairobi airport that one can get tested for corona. Due to this, all passengers arrival are required to have a valid covid 19-test as part of kenya entry requirements covid … read more

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