Meet and Assist

Nairobi Jomo kenyatta Airport

Arrival Meet Assist

-JKIA Fast Track VIP Meet Assist

-Arrival Meet and assist Fast track service formalities through Immigration & visa acquisition, and passport control.

– Assist Baggage claim collection and lost luggage assistance if need be.
-Proceed to Customs clearance
Safely hand over passenger to the waiting person outside arrivals terminal.
-Wheel chair access available on prior request

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Flight Transit and Transfers

Flight transit and flight transfers meet and assist facilitation.

-Meet  passenger at arrival terminal and fast-track through all airport connection formalities.

-Assist to the transfer desk,print boarding pass transfer luggage.

-Escort to boarding gate

-On request, our agent may escort you to the airline lounges and assist with duty free shopping at no extra cost.

-Wheel chair access available on prior request

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Departure Meet assist

-Departure Meet and assist service

-Meet passenger outside departure terminal,at the parking drop off zone.

-Porter assistance ,collect bags and proceed to terminal check in.

-Guide through security and expedite through all check in formalities, escort till immigration

-Lounge access,duty free shopping available on request.Finally Escort to departure gate.

-Wheel chair access available on prior request



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Baggage Services
From 10US$

-Meet and assist baggage service facilitation.

-Book a porter to assist  if you have many bags,push them from baggage belt until outside arrival terminal to your car

-Lost luggage retrieval and delivery service

-Luggage wrapping assistance.

-Free trolley assistance  available

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Arrival VIP
Plus Private Hotel Transport

– Arrival VIP service with private Hotel transport CAB at Nairobi airport.

Arrival Meet and assist services ,meet passenger inside arrival terminal, fast track through all airport arrival formalities.

-Upon exiting terminal escort to express private clean new air conditioned minivan to hotels within Nairobi Central business District


Frequently Asked Questions

Passengers booking our services are required to send a picture to our booking managers which our office staff will use to identify you on arrival and transit at Nairobi airport. On departure, passenger will dial our office number and meet the office staff at the parking across departure terminals

Cancellations are not charged and are 100% refundable.Please communicate this at-least 12hours prior.

Note:Refund amount will be less transaction charges

Yes our services are ideal for all passengers, those with special needs such as elderly and senior citizens passengers, Minors Traveling alone,expectant mothers,Passengers with reduced Mobility,traveling with Infants and Toddlers.

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We also arrange for private transport service with comfortable minivans ,at tan affordable rate. Service is safe,reliable and operates 24/7 even in curfew hours.

Write to us through email

yes we can assist acquire local sim card on arrival

Airport lounges are accessible only to passengers on arrival and transit.
We can guide you access the lounge nearest your boarding gate read more

At the moment there is no medical facility at JKIA Nairobi airport that one can get tested for corona. Due to this, all passengers arrival are required to have a valid covid 19-test as part of kenya entry requirements covid … read more

Trip Advisor Reviews
5 reviews on
My transit through Nairobi Was very pleasantly surprised,going in with doubts I was blown away with the professionalism and care I was given . I was received and all my luggage collected and kept safely for my next flight , even checked in the next day and the rates are very very affordable . I totally recommend these services. Thank you guys .
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Debajyoti B
Debajyoti B
Excellent Service - best in class Mark is an excellent individual. He escorted us throughout the process right from deboarding till delivery to our hotel. The flight was early but so was mark, and we can definitely recommend the service. He further helped us during our visit for sim cards and other national services. Do not hesitate to book.
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Business Excellent Meet & Greet service. Mark is very reliable and responsive via WhatsApp. The fast track service upon arrival was very smooth and efficient at a great price.
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BEST GREET & MEETS in Town Best service in town for greet anf meets at Nairobi Airports, we use their service since more than a year and we always had great experience ! Mark is always waiting for us or our visitors and assist with visa documents already filled so no waste of time. They can also arrange transport and their prices are extremelly fair. Try them you wont be desapointed 😉
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Kevin Murgor
Kevin Murgor
Corporate Business Support I am writing recommending Umbato Safaris on matters corporate for airport transfers for guests arriving from different destinations on behalf of M-KOPA Solar and also various company field excursions within Nairobi and other parts across the country. For close to 5 years, Umbato Safaris have been an integral partner to meeting our transport needs by providing efficient and commendable transport services. We have fount the company staff to be very professional in dispensing services and therefor we have no reservations on recommending them. The drivers are also very friendly 🙂
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Last Minute and real time bookings accepted via whats app

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