Home
Meet Greet Assist
Arrival :Departure: Transit
Nairobi Jomo kenyatta Airport
Arrival
Meet Greet Assist
US$30
-JKIA Fast Track VIP Meet Assist
–Skip long lines no queuing ,arrival Meet and assist with Fast track VIP service formalities through port-health Immigration & visa acquisition, and passport control.
– Assist Baggage claim collection and lost luggage assistance if need be.
-Proceed to Customs clearance
Safely hand over passenger to the waiting person outside arrivals terminal.
-Wheel chair access available on prior request
Flight Transit and Transfers
Meet Greet Assist
US$40
Flight transit and flight transfers meet greet assist facilitation.
-Meet passenger at arrival terminal and fast-track through all airport connection formalities.
-Assist to the transfer desk,print boarding pass transfer luggage.
-Escort to boarding gate
-On request, our agent may escort you to the airline lounges and assist with duty free shopping at no extra cost.
-Wheel chair access available on prior request
Departure
Meet Greet Assist
US$30
-Departure JKIA Fast Track VIP Meet assist service
-Meet passenger outside departure terminal,at the parking drop off zone.
-Porter assistance ,collect bags and proceed to terminal check in.
-Guide through security and expedite through all check in formalities, escort till immigration
-Lounge access,duty free shopping available on request.Finally Escort to departure gate.
-Wheel chair access available on prior request
Meet Greet assist Package
+
Private transport to Nairobi hotels
From US$50
– Arrival Meet and assist service with private Hotel/Home transport Taxi Cab service at Nairobi airport
Arrival Meet and assist services ,meet passenger inside arrival terminal, fast track through all airport arrival formalities.
-Upon exiting terminal escort to express private clean new air conditioned minivan to hotels within Nairobi Central business District and environs.
Write to us for a quote
2 Key Baggage Services
From 20US$
Two main key convenient passenger baggage Services available at Nairobi Airport
(A) Book a professional luggage porter worry no more about pushing heavy bags on you arrival or departure. Our porters will attend to you
(B) Short and Long Term Luggage Storage Ideal for passengers having a short layover and need a safe convenient location at the airport for storage.Long term storage option available for passengers on longer stays or safaris
Chartered Flight Facilitation Meet Assist
US$40
-Private Chartered Flights Facilitation available for Passengers arriving through private charter
-Our team will meet the passenger air side on arrival, welcome passenger.
-Ensure passengers and luggage is transferred from private charter to the awaiting air-side vehicle.
-Fast track facilitation through all aiport formalities on arrival departure and transit for private aircarft
Trip Advisor Reviews
Very friendly, nice people! Helpful and easy to talk, supportive and well organised. Highly recommended

January 3, 2023
Kenya can be a difficult airport. When we arrived they were still wanting proof of covid testing and yellow fever shots etc. The notion of actually forming a line is... read more not something you see here. So it was helpful to have someone with us who knew the rules. Our guy was wearing a safety vest and looked like the folks who work at the airport - the people checking for proof etc. He simply had us walk around the lines, flashed papers at his buddies, and we were through. At passport control, we went through the diplomat line. It was all very fast and helpful.
Bottom line, Nairobi airport can be a challenge and this made all the problems go away. Worth it.

December 28, 2022
I organized this at the last minute a day after Christmas. Despite the fact that this is holiday season the response time was brilliant and the meet and assist at... read more the airport very well managed and professionally handled. Special call out to Mark for leading a strong team that is focused on customer service! Good job guys and for sure you will be seeing us again

December 27, 2022
Couldn’t have asked for a better way to kick off our trip. The young ladies were on time and met us directly at the plane doors. Them and driver helped... read more us with our luggage and passport process making it quick and smooth. They made sure we didn’t lift a finger or worry about long lines. Very grateful would book them again!

December 21, 2022
The Umbato team always do an excellent job of making arrivals into Kenya smooth and easy! I use them every time for myself and my guests.

December 2, 2022
We booked arrival meet and greet services as we were arriving in Nairobi quite late and wanted to be on our way to the hotel as quickly as possible. Upon... read more arrival, there were people waiting for us right at the entrance and they helped us clear customs and get our luggage really quickly. Service was so great that we also booked them again for departure. Well worth the price and highly recommended.

October 25, 2022
I would like to strongly recommend Umbato Safaris for their excellent and efficient departure meet-and-assist service.
Everything went smoothly and very efficiently; it took a total of around... read more 20 mins from the time I got to the airport up until the time I was in the departure lounge - super fast. And there was nothing difficult about any part of the process whatsoever.
I'm very pleased & will definitely use again.

October 4, 2022
This was my first time doing an airport meet and greet and it was so worth it. I arranged for pick up and departure. For pick up I was out... read more of the airport in less than 10 minutes same for going back through. All employees were super nice and professional. Highly recommended.

September 25, 2022
received extremely good service from the gentlemen at the airport! Keep the good work up and see you soon!

September 8, 2022
Wow, what a great experience. We had a long layover in Nairobi so we booked a day tour with these folks. They gave us first class service all the way.... read more Ruth and Matt met us as we got off the plane and helped usher us through immigration. We got to meet Lucie, who had been helping with all the arrangements. Lastly, we got to meet our driver Benson. The day was spectacular- Nairobi national park, elephant sanctuary, giraffe center, Karen Blixen House, Kazuri beads, lunch at Tamarind, and dinner at Carnivore were all on the agenda. None of these places disappointed. Then once we got back to the airport, the full team was there to help escort us back through security, etc. Our crew of 6 wasn't expecting all the extra hand-holding and it was truly appreciated. So glad we booked with Umbato!

July 19, 2022
I had used the service to meet a minor in the arrival of JKIA Nairobi.
They were very responsible, and responsive.
I had received the agreed on service... read more in a perfect and professional way.
Thanks for all the team faithful cooperation.

June 28, 2022
Umbato Safari provides exemplary service with fantastic attention to detail. I regularly request for their services due to their very good customer service.

June 25, 2022
Excellent customer service. I used their airport arrival service and they did exactly as promised. Out in 15 minutes with support at all stages.

June 7, 2022
Frequently Asked Questions
Passengers booking our services are required to send a picture to our booking managers which our office staff will use to identify you on arrival and transit at Nairobi airport. On departure, passenger will dial our office number and meet the office staff at the parking across departure terminals
Cancellations are not charged and are 100% refundable.Please communicate this at-least 12hours prior.
Note:Refund amount will be less transaction charges
Yes our services are ideal for all passengers, those with special needs such as elderly and senior citizens passengers, Minors Traveling alone,expectant mothers,Passengers with reduced Mobility,traveling with Infants and Toddlers.
We also arrange for private transport service with comfortable minivans ,at tan affordable rate. Service is safe,reliable and operates 24/7 even in curfew hours.
Write to us through email
yes we can assist acquire local sim card on arrival
At the moment there is no medical facility at JKIA Nairobi airport that one can get tested for corona. Due to this, all passengers arrival are required to have a valid covid 19-test as part of kenya entry requirements covid … read more
- What is Arrival Meet greet and assist airport service?
is VIP VVIP Premium Exclusive Meet and Assit facilitation at Nairobi airport available?
Departure facilitation Meet & Assist JKIA Nairobi possible?
Transit, flight transfers and tight connections JKIA airport assistance
Assistance for passengers with Special Needs at Nairobi Airport
Private facilitation for large Tour groups
VIP Special Business class assistance on arrival
is Wheelchair access available at Nairobi JKIA airport?
Where can i get a local simcard on arrival at JKIA nairobi airport?
Private charter facilitation Nairobi airport JKIA faciliation
E-visa,visa on arrival service facilitation
Lounges access available at JKIA airport Nairobi
COVID-19 protocols nairobi airport
Lost luggage retrieval Nairobi JKIA airport