Home

  Wow, what a great experience. We had a long layover in Nairobi so we booked a day tour with these folks. They gave us first class service all the way.... read more Ruth and Matt met us as we got off the plane and helped usher us through immigration. We got to meet Lucie, who had been helping with all the arrangements. Lastly, we got to meet our driver Benson. The day was spectacular- Nairobi national park, elephant sanctuary, giraffe center, Karen Blixen House, Kazuri beads, lunch at Tamarind, and dinner at Carnivore were all on the agenda. None of these places disappointed. Then once we got back to the airport, the full team was there to help escort us back through security, etc. Our crew of 6 wasn't expecting all the extra hand-holding and it was truly appreciated. So glad we booked with Umbato!

  I had used the service to meet a minor in the arrival of JKIA Nairobi.
They were very responsible, and responsive.
I had received the agreed on service... read more in a perfect and professional way.
Thanks for all the team faithful cooperation.

  Umbato Safari provides exemplary service with fantastic attention to detail. I regularly request for their services due to their very good customer service.

  Excellent customer service. I used their airport arrival service and they did exactly as promised. Out in 15 minutes with support at all stages.

  The expedited airport clearance and the professionalism of the staff. Thank you so much!! I will definitely refer friends and family. You make travelling so easy!

  Excellent experience. They facilitated our arrival and transfer for our family group of four exactly as thy said they would.

  We travelled to Nairobi on 7th April 2022, a family of 5 with three young children (11,8,5 years old). Meet and greet met us as we firm armed the plane.... read more Having someone help us to navigate immigration and health control was invaluable. The queue for regular passport control was very long. With meet and greet we were able to access a much shorter queue which was a godsend with three tired kids at 10.30pm at night. I would highly recommend using this service. I will certainly be using them the next time I fly to Nairobi.

  Excellent experience from Mark and Team , highly recommend - very proffesional from start to finish of meet and greet

  Fantastic experience and excellent communication from Mark about the coordination and arrivals. Fast and reliable service.

  The team was very efficient and made the experience seamless both during departure and arrival. I would recommend them for sure

  Mark and his team were amazing! I arrived with a lot of luggage. I was helped from arrival before immigration right through to arranging transport to my... read more home. Highly recommend for anyone arriving who needs that extra help. The service is efficient with easy booking and continued contact via WhatsApp. The price is reasonable. Good value for money.. will definitely use again l.
Thank you so much!

  Mark and his team were exceptional. They met my wife and 3 year old child at the drop of point in JKIA. They assisted with all bags and helped with... read more the immigration right through to the departure gate. I would highly recommend them.

  Our greeter was kind and professional. Moved quickly from plane to our waiting car as a result of their help. Kids learned some Swahili along the way! ... read more Highly recommend for quicker arrivals.

  When arriving in Nairobi I realized that entering the Airport was linked to taking a bath in a large crowd. A thing I wanted to avoid under the given pandemic... read more situation. I had been to NBO before and knew it could be very difficult to go airside. A quick research left me with Umbato Safaris and their "fast-track service" for $30. In short if you want to safe time and stress the $30 are well invested.
Contact was easily established and only a couple of minutes later I knew what I needed to, a same day service request had not been a problem. Mark gave me the required instructions and the chapter was closed for then.
After having arrived at NBO Parking the Taxi driver called the office and Mercy arrived a few minutes later to pick me up.
From there all went totally swift. Mercy knew where to go, and expedited every single required step. She explained me what she was doing and what was to come next. She knew the airport like the back of her hand and happily shared her knowledge with me.
All in all we went airside like a hot knife through butter. There Mercy left me at the cozy Simba Lounge where I waited for boarding to begin.
Thanks to a great service I had plenty of time left to prepare for a long flight home.

  Excellent and timely service! We used it several times during our recent stay. We booked via WhatsApp and paid easily via PayPal. The car was clean and spacious enough for... read more our big bags and our driver was always on time and kind. Totally recommended!

  Fantastic service! Lucy and her team guided us swiftly through the chaos of Nairobi airport and took us all the way to the gate, a huge help, particularly with two... read more small children. Highly recommended!